Privacy Policy

Last updated: June 2026

SoulSync Love is operated by Sprinkl Digital ("we", "us", "our"). We are committed to protecting your personal data and respecting your privacy. This policy explains what data we collect, why we collect it, and how you can exercise your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have questions about this policy, please contact us at hello@soulsynclove.com.

1. Who We Are

Data Controller: Sprinkl Digital / SoulSync Love, operated by Georgia Bone.
Contact: hello@soulsynclove.com
Website: soulsynclove.com

2. What Data We Collect

We collect different types of personal data depending on how you interact with us:

Account data: When you register for the SoulSync Love app, we collect your name and email address.
Payment data: When you purchase a journal or subscribe to the app, payment is processed by Stripe or Payhip. We do not store your card details — they are held securely by those payment processors.
Journal and app content: Prompts you answer, journal entries you write, and quiz responses within the app are stored to power your experience.
Email address: When you subscribe to our newsletter or download a free resource, we collect your email address to send you communications.
Usage data: We use Google Analytics to collect anonymised data about how visitors use our websites, including pages visited, traffic sources, and device information. This is collected via cookies.

3. How We Use Your Data

We use your personal data for the following purposes:

To create and manage your app account and provide the service you've signed up for
To process payments for journals and app subscriptions
To send you emails related to your account, including trial reminders and subscription updates
To send you our newsletter and marketing communications (only where you have opted in)
To analyse traffic and improve our website and app using Google Analytics
To comply with legal obligations

Our lawful bases for processing under UK GDPR are:

Contract — processing necessary to fulfil your purchase or app subscription
Legitimate interests — analytics and improving our service
Consent — marketing emails (you can withdraw consent at any time)
Legal obligation — where required by law

4. Cookies

Our websites use cookies to help us understand how you use our site. Specifically, we use Google Analytics cookies, which collect anonymised data including your IP address, browser type, pages visited, and time spent. This data is sent to Google and stored in accordance with their privacy policy.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.

By continuing to use our websites, you consent to our use of analytics cookies.

5. Third-Party Services

We share data with trusted third-party services to operate our business. Each has its own privacy policy and data processing terms:

Stripe — payment processing for app subscriptions (stripe.com/gb/privacy)
Payhip — digital journal sales (payhip.com/privacy)
Kit (ConvertKit) — email marketing and newsletter delivery (kit.com/privacy)
Google Analytics — website and app analytics (policies.google.com/privacy)
Replit / Lovable — app hosting and infrastructure
Netlify — website hosting

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to provide the service and comply with legal obligations:

App account data is retained while your account is active and for up to 2 years after account closure
Purchase records are retained for 7 years for tax and accounting purposes
Email marketing data is retained until you unsubscribe or request deletion
Analytics data is retained in accordance with Google Analytics' standard retention periods

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Access — you can request a copy of the personal data we hold about you
Rectification — you can ask us to correct inaccurate data
Erasure — you can ask us to delete your data in certain circumstances
Restriction — you can ask us to restrict how we use your data
Portability — you can request your data in a portable format
Object — you can object to processing based on legitimate interests or for direct marketing
Withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, email us at hello@soulsynclove.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

8. Children

Our services are intended for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment data is encrypted in transit and never stored on our own servers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Email: hello@soulsynclove.com
Brand: SoulSync Love / Sprinkl Digital